Steps Configuration Guide

Waiting Period

Applies a timed delay that pauses the Candidate’s journey for a defined period before automatically continuing.

How It Works #

  1. The Candidate reaches the Waiting Period Step.
  2. The system starts a countdown timer.
  3. The Candidate enters a waiting state.
  4. The timer runs in the background.
  5. The Step unlocks automatically when the timer expires.
  6. The Candidate continues to the next Step.

How to Configure #

  1. Open your Agent in the Agent Editor.
  2. Go to Path Steps.
  3. Click Add Step → select Waiting Period.
Choose waiting periode

Configure Display #

Config waiting period
  • Enter Display Text (message shown during waiting, e.g., "Please wait for about 3 days while we check your application.")
  • Set the Next Button Label

Configure Timing #

  • Select Duration Mode (e.g., Days, Hours)
  • Enter the Duration (e.g., 3 days)

Internal Setup (Optional) #

  1. Click Save.

What the Candidate Sees #

Runner waiting period

Step 1: Waiting Message #

The Candidate sees a message, e.g.: "Please wait for about 3 days to check your application."

Step 2: Countdown Display #

A live countdown is shown:

  • Remaining time (e.g., "You may continue in: 2 days 23 hours")
  • Unlock time (e.g., "Unlocks at: 04 Apr 2026 23:21")
  • This updates automatically over time

Step 3: Waiting State #

  • The Candidate cannot proceed immediately
  • The Next button is disabled until the timer expires
  • The Candidate can leave and return later

Step 4: Timer Completion #

Once the timer expires:

  • The Step unlocks automatically
  • The Next button becomes usable

Step 5: Continue Journey #

  • The Candidate clicks Next
  • The Journey proceeds

What the Admin / Reviewer Sees #

Candidate details waiting period

Status Visibility #

The Candidate's status shows:

  • Waiting state
  • Remaining time (e.g., 2d 23h)
  • Exact unlock timestamp

Internal Instructions & Tasks #

  • Internal instructions are visible to team members
  • The task list can be used for internal tracking during the wait

Example tasks:

  • Review Candidate CV
  • Review Candidate LinkedIn
  • Prepare next Step

Optional Override #

Admin can manually click Skip Waiting Period to:

  • Immediately unlock the Step
  • Allow the Candidate to proceed without waiting

Candidate Record #

  • Waiting duration and timestamps are tracked
  • Unlock timing is recorded
  • Admin actions (e.g., skip) are logged

Tips #

  • Always show a clear countdown to reduce Candidate confusion
  • Keep the waiting time reasonable
  • Use internal tasks for team coordination during the wait
  • Combine with Send Email or Send SMS to notify the Candidate

Notes #

  • Fully automated unless manually skipped by an admin
  • Countdown is visible to both the Candidate and the Admin
  • Useful for processing time, cooling-off periods, or staged releases

Last updated May 4, 2026