- Support/
- Agents
Agents
Explore Agent roles, statuses, and behavior across your journeys.
Agent Editor
Create and manage the full behavior of an Agent, including structure, flow, and settings.
Compatibility Match
Score and evaluate fit based on candidate responses and configured criteria.
Agent Appearance
Customize the visual identity and presentation of the candidate runner.
Time Out Configuration
Define inactivity and timeout behavior for journey continuity and operational control.
Journey Completion
Configure completion criteria, end-state messaging, and post-completion behavior.
Agent Chat
Configure chat presentation and behavior within the candidate runner experience.
Import & Export Agent
Move agent configurations between environments safely and consistently.
Agent Lifecycle and Release
Manage agent changes from draft to production with predictable review and release controls.
Agent Testing and QA
Validate agent behavior before release using focused test scenarios and repeatable quality checks.
Agent Data Model
Understand how agent journeys use candidate fields, metadata, and workflow variables during execution.
Agent Permissions and Access
Role-based access model for Admin, Support, and Brand users, including action boundaries and governance.