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Find setup guides, core concepts, and troubleshooting resources in one place.
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Getting Started
Learn the Zirpa basics and launch your first implementation quickly.
8 articles
Agents
Explore Agent roles, statuses, and behavior across your journeys.
13 articles
Candidates
Manage candidate records, progression, and journey context.
2 articles
Steps Configuration Guide
Configure widgets for web surfaces.
22 articles
Gates
Configure
2 articles
Agent Chat & Knowledge
3 articles
Reporting & Dashboards
8 articles
Account & Admin Settings
3 articles
Troubleshooting
Find quick fixes for common setup and implementation issues.
3 articles
Helpful articles
Start Here — Recommended Reading Order
Welcome to Zirpa! This page will guide you through the best way to learn the platform step by step.
Core Concepts
Key Zirpa concepts: Candidate, Step, Path, Journey, Agent, Gate, Outcome, Runner, Merge Fields, Compatibility Match, Journey Timeline, and Brand and Account.
How Zirpa Differs from CRM
Zirpa differs from traditional Customer Relationship Management (CRM) tools by focusing on guiding Candidates through structured Journeys rather than tracking records in a pipeline.
Build an Agent in 5 Minutes
This guide walks you through creating your first Agent and running a basic flow. By the end, you will have a working Agent guiding a Candidate through a simple Journey.
Understanding the Candidate Record
The Candidate Record is the central workspace for monitoring, reviewing, and managing a Candidate's Journey. It provides a complete view of the Candidate's progress, collected data, communication history, and activity — all in one place.