Getting Started
Learn the Zirpa basics and launch your first implementation quickly.
Start Here — Recommended Reading Order
Welcome to Zirpa! This page will guide you through the best way to learn the platform step by step.
Core Concepts
Key Zirpa concepts: Candidate, Step, Path, Journey, Agent, Gate, Outcome, Runner, Merge Fields, Compatibility Match, Journey Timeline, and Brand and Account.
How Zirpa Differs from CRM
Zirpa differs from traditional Customer Relationship Management (CRM) tools by focusing on guiding Candidates through structured Journeys rather than tracking records in a pipeline.
Build an Agent in 5 Minutes
This guide walks you through creating your first Agent and running a basic flow. By the end, you will have a working Agent guiding a Candidate through a simple Journey.
Understanding the Candidate Record
The Candidate Record is the central workspace for monitoring, reviewing, and managing a Candidate's Journey. It provides a complete view of the Candidate's progress, collected data, communication history, and activity — all in one place.
Understanding the Journey Timeline
The Journey Timeline is a chronological audit trail of all activity in a Candidate's Journey, showing each Step, action, and decision to help you understand progression and current status.
Using Merge Fields
Merge Fields allow you to dynamically insert Candidate, Agent, and Journey data into messages and content to personalise communication automatically.
Glossary
A quick-reference list of all key terms used in the Zirpa platform.