Agent Chat & Knowledge

What is Agent Chat & Knowledge

Agent Chat is an AI assistant within the Journey that helps Candidates in real-time using Knowledge content configured in the system.

Turning on/off Agent Chat

Agent Chat can be enabled or disabled per Agent to control whether Candidates can access AI-powered chat support during the Journey.

Training the Knowledge Base

Training the Knowledge Base involves creating, managing, and assigning Knowledge articles so the Agent can provide accurate and contextual responses during the Journey.