Overview #
If you encounter issues while using the platform, our support team is available to assist you. To ensure a faster resolution, it is important to provide clear and complete information about the problem.
How to Get More Help #
If you need assistance:
- Send an email to support@zirpa.ai.
- This will automatically create a support ticket.
- Our team will review and get back to you as soon as possible.
What to Include in Your Request #
To help us resolve your issue efficiently, please include:
- Clear description of the problem
- Steps to reproduce the issue
- Relevant screenshots
- Error messages (if any)
- Affected Agent, Candidate, or feature
Tips for Faster Support #
- Be as specific as possible
- Include timestamps if relevant
- Attach screenshots of the exact screen
- Mention if the issue is urgent or blocking
Common Issues #
You may contact support for:
- Bugs or unexpected behaviour
- Integration or webhook failures
- Data inconsistencies
- Access or permission issues